SHIPPING POLICY

🚚 SHIPPING POLICY – SMARTHARMONI

At Smartharmoni, we are committed to delivering your electronic products quickly, safely, and efficiently. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

📦 Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

In case of high order volume, processing may take slightly longer. You will be notified of any delays.

🌍 Shipping Locations

We currently ship to:

  • Nigeria (Nationwide)

  • Selected international countries (where applicable)

If your location is not available at checkout, please contact us for assistance.

🚀 Shipping Methods & Delivery Time

Within Nigeria:

  • Standard Delivery: 3–7 business days

International Shipping:

  • Standard Delivery: 7–15 business days

Delivery times may vary depending on your location and courier services.

💰 Shipping Costs

Shipping fees are calculated at checkout based on your location and order size.

  • Free shipping may be available on selected promotions or orders above a certain amount.

📍 Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery in real time.

⚠️ Delays & Issues

Smartharmoni is not responsible for delays caused by:

  • Courier service disruptions

  • Customs clearance (for international orders)

  • Incorrect shipping details provided by the customer

Please ensure your address is accurate before placing an order.

📦 Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery

  • Provide photos (if damaged)

We will investigate and offer a replacement or refund where applicable.

🔄 Returns & Exchanges

For information about returns and exchanges, please refer to our Return Policy page.

📞 Contact Us

If you have any questions about shipping, feel free to contact us:

📝 Note

A clear shipping policy helps customers understand delivery timelines, costs, and procedures, improving trust and reducing confusion.